Cheat sheet · Class 11 · CBSE · Commerce Business Studies
Emerging Modes of Business cheat sheet
The whole chapter on one page: key formulas, facts and the points to remember, for quick revision before a test.
CBSE Class 11 · Business Studies
Cheat sheet
Chapter 5Emerging Modes of Business
e-business is wider than e-commerce; outsourcing hands work to specialists.
1. E-Business
- Scope: B2B, B2C, C2C, intra-B (within a firm), C2B.
- Benefits: easy formation, low cost, convenience, speed, global reach.
- Limitations: low personal touch, delivery delays, security risks.
2. Online Transactions
- Pre-purchase: search, compare.
- Purchase: order, pay (COD, cards, net banking, UPI, wallets).
- Delivery: tracking.
3. Security
- transaction risks
- data storage risks
- threats to privacy
Safeguards: encryption, digital signatures, secure (HTTPS) sites.
4. Outsourcing (BPO, KPO)
- Contracting non-core work to outside firms.
- Benefits: focus, specialisation, cost reduction, growth.
- Concerns: confidentiality, ethics, workers' resistance.
5. Key Points
- Resources needed: website, hardware, people.
- E-banking is part of e-business.
- Outsourcing can be domestic or offshore.
- KPO: knowledge-based outsourcing.
Remember: B2B, B2C, C2C | payments | outsourcing
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