Consumer Protection

Topics in this chapter

• Consumer Protection Concept
• Consumer Rights and Responsibilities
• Consumer Awareness and Standards
• Unfair Trade Practices and Ethics
• Consumer Protection Law and Institutions
• Complaints, Redressal and Compensation

Cheat sheet

Practice questions

1. Question 1Q-1F09B7

   A packaged fruit drink claims to be “100% natural”, but its label does not disclose the presence of artificial additives. Which consumer right is most directly affected?

   1. A.Right to choose
   2. B.Right to be informed
   3. C.Right to seek redressal
   4. D.Right to be heard
   See the answer and solution
2. Question 2Q-7CC932

   A consumer purchases a defective washing machine and approaches the appropriate consumer commission. Which relief may the commission grant if the defect is established?

   1. A.Only an apology from the seller
   2. B.Replacement of the defective product or refund of its price
   3. C.Cancellation of the seller’s business registration in every case
   4. D.A compulsory purchase of another product from the same seller
   See the answer and solution
3. Question 3Q-E6ECBD

   Which action best represents a consumer’s responsibility rather than a consumer right?

   1. A.Demanding compensation for loss caused by a defective product
   2. B.Checking the quality mark, reading the product label and preserving the cash memo
   3. C.Expecting protection against hazardous goods and services
   4. D.Seeking information about the ingredients and price of a product
   See the answer and solution
4. Question 4Q-3F12D6

   Explain any three ways in which consumer organisations help protect consumers.

   See the answer and solution
5. Question 5Q-C55D16

   A consumer buys a pressure cooker carrying the ISI mark. What does this mark primarily indicate?

   1. A.The product conforms to prescribed quality and safety standards
   2. B.The product is sold at the lowest market price
   3. C.The product is manufactured by a government department
   4. D.The product is exempt from all taxes
   See the answer and solution