Introduction to IT–ITeS Industry

Topics in this chapter

• IT–ITeS Fundamentals
• IT Applications Across Sectors
• ITeS, BPM, and Outsourcing
• Indian IT Industry Structure
• IT–ITeS Careers and Workforce
• Digital India and E-Governance

Cheat sheet

Practice questions

1. Question 1Q-16625A

   What does ITeS stand for in the context of the IT industry?

   1. A.Information Technology enabled Services
   2. B.International Transfer e-Systems
   3. C.Internet Telephony and e-Security
   4. D.Information Transmission and electronic Software
   See the answer and solution
2. Question 2Q-D90F79

   Which of the following sectors primarily uses IT for managing patient records, diagnostic equipment, and remote consultations?

   1. A.Banking and Finance
   2. B.Healthcare
   3. C.Government and Public Sector
   4. D.Retail and E-commerce
   See the answer and solution
3. Question 3Q-9CAE6C

   What is the primary role of a Business Process Outsourcing (BPO) service provider?

   1. A.Manufacturing computer hardware components
   2. B.Writing operating system source code exclusively
   3. C.Handling business operations and services delegated by another company
   4. D.Providing internet connectivity to local households
   See the answer and solution
4. Question 4Q-DE9E71

   Which segment of the IT-BPM industry focuses heavily on research and development, product design, and complex data analytics rather than standard transactional services?

   1. A.KPO
   2. B.Call Center operations
   3. C.Data entry services
   4. D.Basic helpdesk support
   See the answer and solution
5. Question 5Q-62CA43

   How does Information Technology contribute to modern banking operations? Give two points.

   See the answer and solution